Netirio provides both on-site and remote help desk support services to businesses. Our packages include Tier 1, Tier 2, and Tier 3 Support services as well as maintenance. Our systems administrators and network engineers work hard to provide proper IT solutions to the most complex and difficult tasks.
Netirio offers multiple plans for managed helpdesk services. From providing the “first line of defense” for companies to providing tier 3 and vendor support for complex issues that are giving a business’ engineers a serious problem. Companies choose Netirio for our complete solution to outsourced helpdesk services. Our team is scalable and efficient at helping companies offload their current IT work and allowing the IT team to focus on strategy and overall management. We have service level agreements (SLAs) on all helpdesk solutions that provide businesses with a guarantee of service provided based on time, severity, and scale.
Our approach to managed helpdesk services starts with the current workload that a company is experiencing. From there we go through a knowledge share to begin understanding how we can customize the solution to fit the customer. Once the discovery phase is complete, we construct and tailor make a service solution for the business. From there we begin taking calls and tickets via our helpdesk solution and start reporting on volumes and tickets complete. All of this comes at a single monthly flat rate fee.
Netirio offers 24x7x365 remote helpdesk support for clients around the world. Our services are guaranteed by service level agreements and produce measurable outcomes that are generated in reports monthly for each client. We provide 3 ways to consult our helpdesk; email, phone, and support portal. For severity 1 issues our technicians are always available via phone. Additionally, we provide 24x7x365 monitoring of endpoints when pairing our helpdesk support with our managed it services.